Published: 10/10/2022

Help and Advice Services

Latest News

Help & Advice Services

We have put together a list of useful resources which you or your customers might find helpful during times of trouble. General questions to support for domestic and housing issues or even help with bereavement and food struggles, there are plenty of charities and free services available to help those in need. When you’re at the heart of the community, you may find that your customers rely on you as a source of advice and support. We understand that you may not have all the answers, and you shouldn’t be expected to. But, there are lots of useful services you can point your customers towards if you think they would benefit from additional support. 


Age UK

The country’s largest charity dedicated to helping everyone make the most of later life. Providing companionship, advice and support for older people who need it most. 

0800 678 1602

8am-7pm 365 days a year


 Bereavement Advice Centre 

Free helpline providing practical information and advice and signposting on the many issues and procedures that face us after the death of someone close. 

0800 634 9494

Monday to Friday 9am - 5pm


Carers UK 

A national charity supporting people who have caring responsibilities for a loved one who is older, disabled or seriously ill. 

0808 808 7777

Monday to Friday 9am – 6pm


 Citizens Advice 

The UK’s umbrella body for local Citizens Advice charities which provide help and support on a range of issues including money, housing, work and consumer issues. 

03444 111 444

Text relay: 03444 111 445

Monday to Friday 9am – 5pm



Jobcentre Plus 

Support with Job Seeker’s Allowance (JSA) 

0800 055 6688

Monday to Friday 8am - 6pm



One of the largest mental health charities in the UK. They work on a national level with smaller, local charities operating across England and Wales. 

0300 123 3393

Monday to Friday 9am to 6pm, (except for bank holidays)



Money Helper (formerly Money Advice Service)

Free and impartial money advice to help improve personal and household finances, including tools and calculators to help keep track and plan ahead.

0800 138 7777 (WhatsApp +44 77 0134 2744)

Monday to Friday 8am - 6pm.



National Debtline 

Independent national charity dedicated to providing free debt advice by phone and online to people across the UK.

0808 808 4000

Monday to Friday 9am - 8pm, Saturday 9.30am - 1pm




National Dementia Helpline

A support line providing information, advice and emotional support to anyone affected by dementia. 

0800 888 6678

Monday to Wednesday 9am – 8pm, Thursday and Friday 9am – 5pm, Saturday and Sunday 10am – 4pm



Provides free, independent and impartial advice and support on issues that matter to disabled people and their families. 

0808 800 3333

Monday to Friday 9am to 6pm, weekends and most bank holidays 10am to 6pm



Shelter helps people struggling with bad housing or homelessness through advice, support and legal services.

0808 800 4444

Weekdays 8am – 8pm, weekends 9am – 5pm


 Step Change Debt Charity

Step Change offer free impartial support on dealing with debt issues.

0800 138 1111

Monday to Friday 8am – 8pm and Saturday 8am – 4pm



Supporting those who have experienced domestic violence and abuse.

0808 2000 247

24 hours a day


Trussell Trust

UK’s largest food bank network, can help refer people to get emergency food and find your local food bank. 

01722 580 180



Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face through our partner organisations. 

0808 802 2000

Monday to Friday (except bank holidays) 9am - 5.30pm.



Universal Credit Helpline

0800 328 5644

Monday to Friday 8am - 6pm

If you would like to learn more about the support available in your local area, you can find out more information here.

Lebara Mobile Store
Latest News

Payzone Plus Case Study Blog - Mr Gulati's Story - Borders Stores

Mr Gulati owns a newsagents with an off licence and he became a Payzone retailer a few months ago. He has just signed up for the new Payzone Plus device so we wanted to know how he was finding the service.

hand holding lightbuld towards cup of money with plant
Latest News

Big Energy Saving Tips For Retailers

Saving energy in store is beneficial to your business from a profitability perspective as well as from a reputation standpoint, helping you to move toward green credentials.