Published: 22/11/2021

Help and Advice Services

Latest News

Help & Advice Services

 We know that lots of customers might have questions you don’t know the answers to when they come into your Payzone store. From general questions to support for domestic and housing issues or even help with bereavement and food struggles, there are plenty of charities and free services available to help those in need. When you’re at the heart of the community, you may find that your customers rely on you as a source of advice and support. We understand that you may not have all the answers, and you shouldn’t be expected to. But, there are lots of useful services you can point your customers towards if you think they would benefit from additional support. 

We have put together a list of useful resources which your customers might find helpful during times of trouble.

 

Age UK

The country’s largest charity dedicated to helping everyone make the most of later life. Providing companionship, advice and support for older people who need it most.

www.ageuk.org.uk 

0800 678 1602

8am-7pm 365 days a year

 

 Bereavement Advice Centre 

Free helpline providing practical information and advice and signposting on the many issues and procedures that face us after the death of someone close.

www.bereavementadvice.org 

0800 634 9494

Monday to Friday 9am - 5pm

 

Carers UK 

A national charity supporting people who have caring responsibilities for a loved one who is older, disabled or seriously ill.

www.carersuk.org 

0808 808 7777

Monday to Friday 9am – 6pm

 

 Citizens Advice 

The UK’s umbrella body for local Citizens Advice charities which provide help and support on a range of issues including money, housing, work and consumer issues.

www.citizensadvice.org.uk 

03444 111 444

Text relay: 03444 111 445

Monday to Friday 9am – 5pm

 

 

Jobcentre Plus 

Support with Job Seeker’s Allowance (JSA)

www.gov.uk/jobseekers-allowance/how-to-claim 

0800 055 6688

Monday to Friday 8am - 6pm

 

 Mind

One of the largest mental health charities in the UK. They work on a national level with smaller, local charities operating across England and Wales.

https://www.mind.org.uk/ 

0300 123 3393

Monday to Friday 9am to 6pm, (except for bank holidays)

 

 

Money Helper (formerly Money Advice Service)

Free and impartial money advice to help improve personal and household finances, including tools and calculators to help keep track and plan ahead.

www.moneyhelper.org.uk

0800 138 7777 (WhatsApp +44 77 0134 2744)

Monday to Friday 8am - 6pm.

 

 

National Debtline 

Independent national charity dedicated to providing free debt advice by phone and online to people across the UK.

www.nationaldebtline.org

0808 808 4000

Monday to Friday 9am - 8pm, Saturday 9.30am - 1pm

 

 

 

National Dementia Helpline

A support line providing information, advice and emotional support to anyone affected by dementia.

www.alzheimers.org.uk 

0800 888 6678

Monday to Wednesday 9am – 8pm, Thursday and Friday 9am – 5pm, Saturday and Sunday 10am – 4pm

 

Scope 

Provides free, independent and impartial advice and support on issues that matter to disabled people and their families.

www.scope.org.uk 

0808 800 3333

Monday to Friday 9am to 6pm, weekends and most bank holidays 10am to 6pm

 

Shelter 

Shelter helps people struggling with bad housing or homelessness through advice, support and legal services.

www.shelter.org.uk

0808 800 4444

Weekdays 8am – 8pm, weekends 9am – 5pm

 

 Step Change Debt Charity

Step Change offer free impartial support on dealing with debt issues.

www.stepchange.org

0800 138 1111

Monday to Friday 8am – 8pm and Saturday 8am – 4pm

 

Refuge 

Supporting those who have experienced domestic violence and abuse.

www.refuge.org.uk

0808 2000 247

24 hours a day

 

Trussell Trust

UK’s largest food bank network, can help refer people to get emergency food and find your local food bank.

www.trusselltrust.org 

01722 580 180

 

Turn2Us

Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face through our partner organisations.

www.turn2us.org.uk 

0808 802 2000

Monday to Friday (except bank holidays) 9am - 5.30pm.

 

 

Universal Credit Helpline

0800 328 5644

Monday to Friday 8am - 6pm

If you would like to learn more about the support available in your local area, you can find out more information here.

Latest News

Starting up in 2018 How to start a business

2018 is the year that you are going to start a business. You are finally going to turn your idea int

Man using a calculator for business funding
Latest News

How to get funding for your business

Often businesses will be funded by the people who own them. How many stories have you heard of dedic

Share this page: