Published: 15/12/2020

How do I pay my EDF bill?

Gas & Electricity top-ups

You can pay your EDF bill at a Payzone or Post Office store, via direct debit directly through EDF, payments over the phone or online or by post. In addition, you can top up your non-smart electric keys and cards over the counter at one of 24,000 Post Offices or Payzone stores.

Prepayment Meter Top-Up

To top up your prepayment meter, take your EDF energy card to a Payzone or Post Office store. You can top up your card by cash, debit or credit card or cheque.

Direct Debit

You can pay your EDF energy bill with a direct debit that automatically comes out of your bank account every month. This is called a “Regular Payment Amount” and is an estimate of how much energy you will use over the year, divided into 12 equal payments.
Or alternatively, you can make payments over the counter at one of 24,000 Post Offices or Payzone retailers.

Telephone Payments

To pay your EDF energy bill by phone, call the EDF automated payment service on 0333 2000 5108. They accept all MasterCard and Visa Cards.

Online Payments

You can pay your EDF energy bill online via the EDF app, the EDF website or your personal internet banking app.

To pay your bill via the app, download the app from the Apple App Store or Google Play and follow the account setup instructions. You can make instant payments, submit meter readings, set up reminders and more

To pay your bill via the EDF website, access the account login area here. The secure, web-based payment service will take your online payment.

To pay your bill via your personal internet banking app, make a bank transfer to EDF using their Sort Code: 40-05-30 and Account Number 13845095 and quoting your EDF Energy Account Number.

Postal Payments 

To pay your EDF energy bill by post, make cheques, banker's drafts, building society cheques or postal orders payable to EDF Energy Customers Ltd and write your EDF Energy contract account number on the back.

Then send to:

Payment Processing

PO Box 140

Plymouth

PL3 5RG

Prepayment Meters

How do I get a new EDF Energy top-up card?

To get a new EDF energy top-up card, log in to your account via the EDF website, go to ‘My Payments’ and click ‘Order a New Top Up Card’. You will also be given a printable top up card while you wait for the new card to arrive.

Where can I top up my prepayment meter?

You can top up your prepayment meter using your EDF energy card at Payzone and Post Office stores. To top up, simply hand your card or key to the shop attendant and pay for the required amount. You can top up any amount from £1 to £49 in a single transaction.

Never purchase credit from a doorstep seller.

How do I top up my EDF meter?

To top up your EDF meter, simply hand your card or key to the shop attendant and pay the required amount. You can top up any amount from £1 to £49 in a single transaction. You can do multiple top-ups to the value of £250. Don’t forget to keep the receipt as a proof of transaction. Once you have topped up, put your charged card or key into your prepayment meter.

How do I top up my EDF meter without a card?

To top up your EDF meter without a card, you will need to log in to your account via the EDF website, go to ‘My Payments’ and click ‘Order a New Top Up Card’. You will be given a printable top up card while you wait for the new card to arrive.

Why is my EDF top-up card not working?

If your EDF top-up card or prepayment meter stops working, please call the EDF customer support team on 0333 200 5110. The customer service attendant will ask you a few questions and try to identify your problem. If the problem is due to an issue with your card, you will be sent a new top-up card by post. If your fault is with the prepayment system, they may need to send an engineer to visit your home.

How do I put emergency credit on my non-smart meter?

To put emergency credit on your non-smart meter, just insert your key or card to release the emergency credit. The prepayment meter normally has £6 of emergency credit, however, this can vary depending on your area. The emergency credit will need to be paid back when you next top up your card.

What is the minimum amount you can put on an EDF energy card?

The minimum amount you can put on an EDF energy card is £1, up to a maximum of £49 in a single transaction. However, you can pay for multiple transactions up to a value of £250.

What can I do if I’ve lost my EDF energy card?

If you have lost your EDF energy key or card, you will need to log in to your account via the EDF website, go to ‘My Payments’ and click ‘Order a New Top Up Card’. You will be given a printable top up card while you wait for the new card to arrive.

What do I do if the top-up card or key stops working?

If your EDF energy top-up card or key stops working, you can order a new card by logging in to your account via the EDF website, go to ‘My Payments’ and click ‘Order a New Top-Up Card’. You will be given a printable top up card while you wait for the new card to arrive. However, before you order a new card, try giving it a wipe down with a cloth to remove any dirt or grime that may be stopping the card from working.

How do I top up my EDF energy card or key if I have to self isolate?

The easiest way to top up your EDF energy card or key if you’re self-isolating is by arranging for a friend or family member to top up your card for you. However, if this isn’t possible, or is unsafe to do, you can call the dedicated EDF prepayment line on 0333 200 5110, who will be able to support you with your top-up.

Additional Questions

How do I let EDF know I’m changing address?

You can let EDF know you’re changing address by phone or online.

Change my address by Phone

To let EDF know you’re changing address by phone, call 0333 200 5100 to talk about your home move. Customer support is available Mon-Fri 8am to 8pm and Saturday 8am to 2pm.

Change my address Online

To let EDF know you’re changing address online, log in to My Account via the EDF website and navigate to the ‘Changing My Address’ section. From here, you will either be able to change your address or be contacted by a member of the EDF customer support team.

How do I contact EDF gas by phone?

To contact EDF by phone, please call their customer support helpline number on 0333 200 5110. Customer support is available Mon-Fri 8am to 8pm and Saturday 8am to 2pm

How do I contact EDF by email?

To contact EDF by email, please send an email to customer_correspondence@EDFEnergy.com

How do I contact EDF out of hours?

You can contact EDF out of hours in a number of ways. For gas emergencies, you should call 0800 111 999. For electrical emergencies, you should call 105. For customer support enquiries you should call 0333 200 5110. However, customer support is only available Mon-Fri 8am to 8pm and Saturday 8am to 2pm.

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