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Payzone Bill Payments is an established company that enables retailers to offer a number of bill payment and top-up services in their stores, simply by installing a Payzone device.
Becoming a Payzone retailer is easy. Simply call 0800 0566 015 and talk to a member of the team. They’ll email you an application form via DocuSign or if you do not have access to email they will send it in the post. Just fill it in, send it back and then we can arrange for a Payzone device to be installed in your store.
There are lots of reasons to become a Payzone retailer. By offering more services in your store, you can earn a commission from all transactions carried out on the Payzone device and increase footfall and basket spend. For more information click here.
A Payzone SuperAgent is a retailer who sells replacement gas cards and electricity keys on behalf of our energy partners. Find out more about the benefits of becoming a SuperAgent here.
Payzone services include utility bills, mobile phone top-ups, transport and ticketing, Lotto services and online gaming, parcel collections, council tax and rent.
Your customers will be able to find your store details and opening hours on our online Store Locator. We also provide our customers with Payzone signage to display in their store.
If you have a complaint, we are keen to find a solution for you. You can either call our Customer Service Team on 01606 566 566 or write to us at:
Customer Complaints
Payzone Bill Payments Limited
Unit 4 Triangle Court
Cheshire Business Park
Lostock Gralam
Cheshire
CW9 7YL
If you would like to refer a friend, please contact our Sales Team on 0800 0566 015.
Yes. It is possible to rearrange the installation date of your Payzone device if it isn’t convenient for you. Simply call the Help Desk team on 01606 566 566 and we can find a more suitable time for you.
Firstly, we’d like to apologise if you did not receive any basic training. When an engineer visits your store to fit your new Payzone device, they should provide you with full training on how to use it and check that it is fully operational. If you did not receive this training, please call the Helpdesk on 01606 566 566 and we can provide you with training over the phone. Alternatively, we can re-arrange a convenient time for an engineer to run through this with you in person.
Firstly, make sure that your router is switched on. If your router is switched on but you still cannot connect to WiFi, look at your network settings and check that your WiFi network is showing. If you can see your WiFi network listed, try to reconnect again to ensure you’re on the right network. If your Payzone device still isn’t connecting to WiFi, contact the Helpdesk on 01606 566 566 and we can assist you further.
In most cases, a communication error means that your Payzone device isn’t connected to the WiFi. Check your WiFi connection and confirm that it is on the correct network setting. Then, re-enter your password and turn your machine on and off again. If your Payzone Tablet is still showing a communication error, contact the Helpdesk on 01606 566 566 and we can assist you further.
Yes. Your Payzone device should be insured as part of your Contents & Building Insurance.
If your Payzone device has been dropped or damaged, you need to make a claim on your insurance or pay for a new one if you are not covered. We cannot supply you with a new Payzone device until you have covered the replacement costs.
To request an additional Payzone device, please contact our Sales Team on 0800 0566 015.
You shouldn’t switch your Payzone device off at the end of the working day as the tablet updates and downloads new information.
This normally happens when your tablet has disconnected from your WiFi. Please turn off your tablet and restart your WiFi router. Once your router lights turn back on, plug in the tablet. This will take your tablet to the setting screen. Press ‘Exit’ in the bottom right-hand corner and your terminal should take you back to the Cashier page, ready for your Cashier Pin.
This could be due to your Gas Card Terminal losing connection to your WiFi. Unplug and restart your Gas Card Terminal. The screen will turn back on and move through the installation screens until the Home Page appears. If you are connected to WiFi, the green WiFi symbol should appear in the top left-hand corner of the screen, to the right of the three red boxes (the boxes will be green if you have an ethernet cable plugged in). Unplug and then switch on the tablet until it shows the Settings screen and press ‘Exit’. Log in with your cashier pin and try the transaction again. If the WiFi symbol does not appear or you still get the message "Quantum Unavailable” you will need to reboot your WiFi and repeat the above steps.
Turn the keybox around and see how many cables are connected. If there is only one cable connected then the keybox is powered by a battery. Replace the battery and ensure the battery connectors provide a secure fit. Try the transaction again. If there is no improvement, disconnect the cable from the keybox and tablet and reconnect it. Turn the tablet off and on again to get to the Settings screen and press ’Exit’ to get back to the Cashier screen. Try the transaction again. If there are two cables, disconnect all cables and reconnect them then turn the tablet off and on again and follow the steps above. If the power cable is worn, replace the power source with a battery.
Reboot your tablet and on the Settings screen, press ‘Exit’ to get back to the Cashier page. Try to print a copy receipt or end of day banking before trying another transaction. Ensure you have a till roll in the tablet or Gas Card Terminal. Please be aware that even when a receipt is not printed,the transaction will still go through and you will be charged.
Please enter your admin pin into the tablet. You will see the direct debit tab located within the Finance Centre on the right-hand side of the screen. To print off this information, click the date range that you require and select print.
Please enter your admin pin into the tablet. You will find the relevant tab located within the Finance Centre on the right-hand side of the screen. To print off this information, click the date range that you require and select print.
In the event of a technical issue, please use your admin pin to log in to the terminal. You can reprint the merchant copy by selecting ‘Recent Transactions’ in the Finance Centre. You will then need to email both the merchant and customer receipt, with a brief explanation of what has happened, to ccadmin@pzbp.co.uk so we can request a refund with the provider.
Reboot the card terminal and try processing a transaction. If you still see the same error message, restart both the WIFI router and table and try the transaction again.
Unfortunately, this is not possible. Once the pin has been shown, we can’t refund or replace it.
Please contact our Customer Service Team on 01606 566 566 and they will guide you through the next steps.
You can order more till rolls by emailing tillroll.order@pzbp.co.uk and providing your site details, terminal type and how many till rolls you would like.
As long as you are registering your gas cards and electricity keys through your tablet when giving them out to customers, our system will recognise when you are running low and send you replacements automatically. However, if you haven’t been able to register your gas cards and electricity keys for whatever reason, contact the Helpdesk on 01606 566 566 and we can order more for you.
We're sorry to hear you're looking to cancel. If you wish to enquire about terminating your Payzone Bill Payments contract, you must contact the Helpdesk on 01606 566 566. We will speak to you and gather all the information before advising the best course of action.
If you need to change or update your details, call the Help Desk and we will run through some questions with you. If your query is related to a change of tenancy, you will need to provide us with the details of the new store owner. It is best to have these to hand before calling the Helpdesk on 01606 566 566.
Increase revenue and drive footfall. It's simple with Payzone.
Payzone Bill Payments Limited is a limited company registered in England and Wales under company number 11310918. VAT registration number GB 172 6705 02 | Finsbury Dials | 20 Finsbury Street | London | EC2Y 9AQ. By continuing to use our website you consent to use storing cookies. For more information see our Cookie Policy. You can also view our Privacy Policy here.
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