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Latest updates for our Retailers

On 10th May, the Government shared its long-term plan for easing lockdown in England, while Scotland, Wales and Northern Ireland will follow separate timelines.

As it stands, all non-essential shops should remain closed, but stores that are classed as food retailers, corner shops, newsagents or off-licences can still remain open. If you currently have a Payzone terminal and you are not classed as a food retailer, corner shop or newsagent or off-licence we will be in touch to advise you on what to do regarding our service.

Food retailers, corner shops, newsagents and off-licences are key services

Workers in these categories have been identified by the government as key workers during the Coronavirus outbreak. That means that the services provided by these independent retailers will be critical over the coming weeks and months.

Access to local shops is still a necessity now that more stringent measures to control the virus are in place.

Vulnerable people, in particular, will still need to pay bills and top-up cards during this time.

What to do if your bank is operating on reduced hours?

If you're struggling to get to the bank because they've reduced their opening hours, remember that you can also do your banking with the Post Office. 

The Post Office can accept all payments for a vast majority of banks and they are are still open as they have been identified as a key service.

You can find your nearest Post Office and take a look at their opening hours by using their Branch Finder.

In the meantime, we’d advise you to follow the guidelines given by the NHS and Public Health England in relation to maintaining hygiene standards in your store.

What to do if your store is closed?

During the COVID-19 outbreak, you may find that you have to close your store.

If your store is closed due to Coronavirus, even if it’s just a temporary measure, please get in touch by calling us on 01606 566 566 or email us at That way, we can update our store locator so customers can see you are closed and find another store nearby.

It may also be useful to hang a notice in the window for customers who cannot access the internet. You can find a ‘sorry we are closed’ sign in our downloadable resources section below.

When your store has reopened, let us know and we will add it back to the store locator.

SHOPSAFE...with Payzone

Since the outbreak of COVID-19, many of you have told us that you’ve been struggling to find affordable PPE equipment. We are pleased to announce that you can now buy PPE bundles straight from SHOPSAFE...with Payzone.

SHOPSAFE...with Payzone is a new online shop that we will be launching over the coming weeks. Our website isn’t up and running yet but you can still place your order by calling our Helpdesk on 01606 566 566.

We hope that our new service will help to keep you, your staff members and your customers safe.

Find out more about the PPE equipment we have available by reading our blog.

Downloadable resources

Please click the link below the graphic to access and download each of the PDF files.

Useful Information & Resources

Coronavirus FAQs


  • Can my shop stay open?

    Under government regulations, shops that are classed as food retailers, corner shops, newsagents or off-licences can remain open. All non-essential retailers should close.

  • How will my customers know which local stores are open?

    We update our Store Locator daily so that it reflects any store closures in the area. So, customers can still use our Store Locator to find their nearest Payzone retailer or Post Office. If your store closes due to the Covid-19 outbreak, please email us at