Published: 03/03/2022

About Post Office Payout®

Product Information

It’s never been easier to make regular or emergency cash and energy top-up payments to your customers.

With Post Office Payout® you can generate refunds, regular settlements, discretionary awards or make any cash payment over the counter – there’s no need to write or send a cheque. You can make single or multiple payments at once. You can also use Payout for energy top-ups.

Payout is for your scheduled multiple payments, which can all be ordered and dispatched together.

For single, unplanned payments, you can use Payout NOW! This allows you to request vouchers for immediate transmission by email or straight to a phone with SMS/MMS.

We’re Britain’s trusted and original pay and collect specialist, serving millions of customers each week and securely paying out billions in Government payments.

Our secure systems, highly trained people and unrivalled branch network makes us the right payments partner for business, brands and Government.


Making payments or awards is easy

  • Send vouchers in the post, by email or SMS.
  • Designed and branded to suit your business or service.
  • Easy to set-up and manage.
  • No minimum or maximum value payment.

Use for regular, one-off or immediate emergency payments.


Your transactions will be managed by our highly trained people

  • Single use vouchers – which can’t be redeemed or cashed twice.
  • We’ll check ID before making payments if you want us to.
  • It’s easy to cancel and reissue vouchers, if you need to.
  • Millions of vouchers not cashed without a single case of fraud.


They’re payments for everyone

  • No need for a bank account.
  • Pay customers by post – they don’t have to be digitally literate.
  • Carers or other authorised individuals can collect payments for customers.
  • In audio, braille, large print and any language.


Customers can redeem their vouchers at any Post Office across the UK

  • Unrivalled coverage across rural and urban areas.
  • Extended opening hours in many branches.
  • Cash provision guaranteed through our nationwide independent supply
  • operation, funded directly from the Royal Mint.
  • All counters with level access and space for wheelchairs and pushchairs.

Want to know more?

Making payments or awarding energy top- ups shouldn’t be difficult. That’s why we’ve made it easy for businesses, organisations and Government to do this – and don’t forget, you can make emergency payments with Payout NOW! vouchers.

For more information please contact our dedicated Payout team by going to:



Chat to the Team.


Andy Locker

Account Manager

Alison McMullan

Account Manager

Katie Goulty

Sales Executive

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