Help Customers Find Me for British Gas
Worried about customers being able to find you to pay their British Gas bills? Find your store on our map or make the switch now to become a Payzone retailer.
Who can stay open?
Following the government's announcement last night that all non-essential shops are to close, we are advising that Payzone stores that are classed as food retailers, corner shops, newsagents or an off-licence can still remain open to the public. If you currently have a Payzone terminal and you are not classed as a food retailer, corner shop or newsagent, we will be in touch to advise you on what to do regarding our service.
Key workers have been identified
Workers involved in food sales have been identified by the government as key workers during the Coronavirus outbreak. That means that the services provided by independent retailers will be critical over the coming weeks and months. Access to local shops is still a necessity now that more stringent measures to control the virus are in place. Vulnerable people, in particular, will still need to pay bills and top up cards during this time.
During the outbreak, Payzone will continue to operate as usual, unless instructed otherwise by the government. Your Payzone terminal will work as normal and you can still carry out all transactions. We recognise that local retailers will be crucial during this time, providing a place to purchase food, household goods and pay bills or top-up, so we will continue to support you. Please find our latest updates in response to the crisis below.
What Payzone is doing
To ensure that any disruption to Payzone services is minimised, we have established a dedicated Response Team who will coordinate our ongoing response to Coronavirus as the situation develops. We have contingency plans in place to help protect your business and ensure that customers still have access to essential bill payment services.
How to stay healthy while working in your store
If you start to experience symptoms of coronavirus, it is important that you self-isolate to reduce passing it on to anyone else, especially vulnerable customers entering your store.
What to do if your store is closed
If your store is closed due to Coronavirus, please get in touch by calling us on 01606 566 566 or email us at email@example.com. That way, we can temporarily update our store locator so customers can see you are closed and find another store nearby. It may also be useful to hang a notice in the window for customers who cannot access the internet. When your store has reopened, let us know and we will add it back to the store locator.
What to do if your bank is operating on reduced hours
If you're a retailer and you're struggling to get to the bank because they've reduced their opening hours, remember that you can also do your banking with the Post Office.
The Post Office can accept all payments for all banks and they are are still open as they have been identified as a key service.
You can find your nearest Post Office and take a look at their opening hours by using their Branch Finder.
Rest assured that we will keep you updated on any further developments to our services.
Thank you to you and your team for all your continued hard work and support.
Payzone Bill Payments Limited
We understand that customers are worried about where they can top-up. We’re working hard to update our Payzone Store Locator and Post Office branch finder daily so that it reflects any store closures in your area. So, you can still use our Store Locator to find your nearest Payzone retailer or Post Office.
If you are self-isolating and you’re concerned about how to top-up your gas card and electricity keys, you have two available options:
1- Ask a friend or family member to top-up your card for you.
2- Contact your supplier to see how they can help
If you urgently need to top-up your gas or electricity but you cannot get to a Payzone store or Post Office then you should contact your supplier. The government has recently advised that in emergencies, the supplier should be able to add credit directly to your account.
If you’re a Payzone retailer and you’ve had to temporarily close your store, please get in touch. That way, we can help you to let your customers know by updating our Store Locator.
We would like to just take a moment to thank independent retailers and Post Offices across the country who are working extremely hard to keep their doors open and continue to serve the public.