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If your energy company has ceased trading recently, Ofgem has been working behind the scenes to make sure you will be assigned a new supplier. Once this has happened, your new energy company will contact you to notify you they will be supplying your energy. Whilst you will not be left without energy, there may be some uncertainty surrounding topping up your meter.
If an energy supplier has gone out of business, you should:
Recent changes of suppliers include
You can still top up at your local Payzone store, but Citizens Advice suggests that you should only top up in small amounts so you have enough energy to get you through a few days. If you top up too much, there is a chance your credit may be wiped when your account is transferred over to your new supplier. You can get the money back, but this can take a long time. The important thing to remember is, you will not be without energy during the transition period. You are also advised to take regular notes and photos of your meter readings to confirm your usage and payment activity.
Your new energy provider should send you a key or card in the next few weeks so you can top up your new account with ease. In the meantime, you should continue to top up as usual with your old keycard.
If your account is in debt with your old energy provider, this will be carried over onto your new account. This means your account will still be in debt with your new energy provider.
If your energy company is chosen by your landlord or housing association, you will not be able to change suppliers yourself. Instead, you should speak to your landlord or housing association. However, if you choose your own energy supplier and are not happy with the new supplier that has been assigned to you, you do not have to stay with them. You can switch to a new supplier without having to pay an exit fee.
If you are still struggling to make payments and top ups with your new energy supplier, contact your new energy supplier directly via their helpline where they should be able to help you further.