Packed with the latest secure technology, the Payzone tablet will help you make more sales in less time.
Frequently asked questions on the Payzone Smart Devices.
Yes! If you need more till rolls, please contact the team on 01606 566 600 – please have your 6 digit merchant number available.
Please note that only genuine Payzone replacement till rolls should be used with our equipment.
You won’t be able to use the older i5100 Terminal till rolls for your E-200 Tablet as they are too small; however, you are able to use them for your T-103 Terminal.
If you do this, please note that some till roll paper will need to be torn off to enable the till roll to fit into the T-103 Terminal.
No Ethernet cable is required as both the E-200 Tablet and the T-103 Terminal communicate with the router via WiFi.
Unfortunately no, the T-103 Terminal will not be able to transact via a PSTN line and all E-200 Tablet transactions that use the T-103 will stop working without broadband access.
If your broadband isn’t working, please contact your Internet Service Provider (ISP).
You won’t be able to change these features on the T-103 Terminal however, you can change the settings on the E-200 Tablet by following the below steps:
You don’t need to do this for the E-200 Tablet, however an End of Day Banking must be carried out at the end of each business day on the T-103 Terminal. This must be completed before the cut-off time set by the acquirer (usually 9pm).
To do this, please follow the below steps:
‘End of Shift X totals’ can be printed at any time throughout the day to give a sub-total of all transactions performed.
‘End of Day Z totals’ report on the total of all transactions processed through the Tablet or Terminal since the previous Z total was done. Once an End of Day Z total has been performed, all totals are reset to zero.
To do this for the E-200 Tablet, please follow the below steps:
Two options will become available:
To do this for the T-103 Terminal, please follow the below steps:
Please note that End of Shift X totals and End of Day Z totals are NOT connected to ‘End of Day’ Banking totals.
Yes, but you will only need this for the Admin section of the T-103 Terminal. For this, you will not need a Supervisor Card.
Please note that this Supervisor ID will have been set at the time of the initial terminal installation.
No – there will be no need to complete manual stock audits.
No, commission rates are not being changed in relation to the new Payzone Smart Devices programme.
Please follow the on-screen instructions on the E-200 Tablet. If you run into any issues, please contact the Payzone Terminal Helpdesk on 01606 566 600.
Please note that once the T-103 and the E-200 have been loaded to the same WiFi, they will automatically ‘pair’ with each other each time they are turned on.
No – the E-200 Tablet only uses WiFi, so data restrictions do not apply.
To connect the Key-Box, please connect the yellow labelled Key Box Cable to the socket labelled ‘RS232’ under the cover on the back of the E-200 Tablet.
To connect the Scanner, please connect the red labelled Scanner Cable to the bottom right of the four USB sockets under the cover on the back of the E-200 Tablet.
To replace the till roll in your E-200 Tablet, you will need to:
Yes – a total of 30 Cashier IDs can be added onto the E-200 Tablet. To add Cashiers to the E-200, go to the Cashier Management screen by logging in with the Admin ID and follow the below steps:
Please note that Cashier IDs are used to enable convenience transactions on the E-200 Tablet whereas Staff IDs are used to enable card acceptance transactions on the T-103 Terminal.
Yes – if you need to remove a Cashier ID, go to the Cashier Management screen by logging in with the Admin ID and follow the below steps:
If you need to change the Cashier ID name, go to the Cashier Management screen by logging in with the Admin ID and follow the below steps:
To print/view your Direct Debit, you will need to be logged in with the Admin ID. Once logged in, go to the Finance Centre and tap ‘Direct Debit Information’. Here, all the direct debit information will be available and you have the option to print off if required.
To print/view your statements, you will need to be logged in with the Admin ID. Once logged in, go to the Finance Centre and tap ‘Show Statements’. Here, all the statements information will be available and you have the option to print off if required. You’ll also be able to view ‘Recent Direct Debits’.
You currently are unable to contact Payzone through the E-200 Tablet; however, this functionality may be available in the future. If you need to contact Payzone, please talk to one of our team on 01606 566 600.
Currently, you can’t order stock or till rolls through the E-200 Tablet, however this functionality may be available in the future. If you need to order stock or more till rolls, please get in touch with our team on 01606 566 600.
To process a transaction for electricity keys, you will need to insert the Talexus Key into the Talexus Key Box.
Please select the appropriate option.
Bill Payments can be started in one of three ways.
You can either:
1 - Scan the Barcode on the Bill
a - Enter the amount the customer has requested
b - Tap ‘Add to Basket’ and then ‘Checkout’
c - The E-200 will display a message asking whether you have received the cash. At this stage, please take the cash from the customer and once done, please tap ‘Yes’
d - The E-200 will print out the receipt and the transaction will be complete.
2 - Enter the Barcode manually
a - To do this, tap ‘Enter Barcode’ in the top right of the E-200 screen
b - Enter the barcode number and then press ‘Enter’
c - Enter the amount the customer has requested
d - Tap ‘Add to Basket’ and then ‘Checkout’
e - The E-200 will display a message asking whether you have received the cash. At this stage, please take the cash from the customer and once done, please tap ‘Yes’
f - The E-200 will print out the receipt and the transaction will be complete.
3 - Swiping a card (Please note that EDF Energy and Water Payment Card transactions will always commence with a swipe)
a - To do this, swipe the customers card down the mag stripe reader on the right side of the E-200 Tablet
b - Enter the amount the customer has requested
c - Tap ‘Add to Basket’ and then ‘Checkout’
d - The E-200 will display a message asking whether you have received the cash. At this stage, please take the cash from the customer and once done, please tap ‘Yes’
e - The E-200 will print out the receipt and the transaction will be complete.
1 - Tap the ‘Mobile Top-Up Vouchers’ option on the E-200 Tablet screen
2 - Tap the service the customer has requested
3 - Tap the required denomination which will then be added to your basket
a - If additional Top-Up Vouchers are required, please select ‘Back’ and repeat the above process for another Top-Up option.
4 - Tap the ‘Basket’ and tap ‘Checkout’
5 - The E-200 will display a message asking whether you have received the cash. At this stage, please take the cash from the customer and once done, please tap ‘Yes’
6 - The E-200 will print out the receipt and the transaction will be complete.
1 - Tap the ‘Mobile Top-Up Vouchers’ option on the E-200 Tablet screen
2 - Tap ‘Lotto Social’
3 - Tap the required denomination which will then be added to your basket
a - If additional Top-Up Vouchers are required, please select ‘Back’ and repeat the above process for another Top-Up option.
4 - Tap the ‘Basket’ and tap ‘Checkout’
5 - The E-200 will display a message asking whether you have received the cash. At this stage, please take the cash from the customer and once done, please tap ‘Yes’
6 - The E-200 will print out the receipt and the transaction will be complete.
1 - Swipe the customers Pre-Paid Card down the mag stripe reader on the right side of the E-200 Tablet
2 - Tap the required denomination which will then be added to your basket
3 - Tap the ‘Basket’ and tap ‘Checkout’
4 - The E-200 will display a message asking whether you have received the cash. At this stage, please take the cash from the customer and once done, please tap ‘Yes’
5 - The E-200 will print out the receipt and the transaction will be complete.
1 - Swipe the customers Pre-Paid ETU Card down the mag stripe reader on the right side of the E-200 Tablet
2 - Tap the required denomination which will then be added to your basket
3 - Tap the ‘Basket’ and tap ‘Checkout’
4 - The E-200 will display a message asking whether you have received the cash. At this stage, please take the cash from the customer and once done, please tap ‘Yes’
5 - The E-200 will printed out the receipt and the transaction will be complete.
Tap the ‘Dart Charge Payments’ option on the E-200 Tablet screen and three options will be available to you:
1 - ‘Dart Charge Top Up’ – please tap this if your customer is a Dart Charge account holder
a - Enter the amount the customer has requested
b - Tap ‘Add to Basket’ and then ‘Checkout’
c - The E-200 will display a message asking whether you have received the cash. At this stage, please take the cash from the customer and once done, please tap ‘Yes’
d - The E-200 will print out the receipt and the transaction will be complete.
2 - ‘Dart Charge Crossing’ – please tap this if your customer doesn’t have a Dart Charge account
a - Type in your customers vehicle registration number
b - Enter the amount the customer has requested
c - Tap the correct type of vehicle class (i.e. A, B, C or D)
d - Tap ‘Next’
e - The E-200 Tablet will then process a quote.
3 - ‘Dart Charge Cancellation’ – this option is available for 30 minutes after either a top-up or a crossing transaction has been made. Please tap this if your customer has requested to cancel the original transaction
a - The E-200 Tablet will request for the security PIN for the transaction to be cancelled
b - Tap ‘Next’ and the transaction will be cancelled.
Reversals are only available for limited transactions such as TaleXus EDF Electricity Keys. These will appear under the services that they are available for and have on-screen instructions on how to complete.
If you have trouble processing a reversal transaction, please get in touch with one of our team on 01606 566 600.
Yes – to do this, please go to the home screen and follow the below steps:
1 - Tap ‘Recent Transactions’
2 - A list of recent transactions will be displayed. Please scroll down the list, using the touch screen, until you have the required transaction
3 - Tap ‘View/Print
4 - Tap ‘Close’ to return to the transaction list or ‘re-print’ to print a copy receipt.
1 - Select ‘Admin’ on the Terminal touch screen.
2 - Enter the Admin password (if you cannot remember your password, please contact the Payzone Terminal Helpdesk on 01606 566 600)
3 - Select ‘Set-up’
4 - Select ‘WiFi’
5 - Select Connection
6 - Tap the white space next to ‘Security’ to select the drop down menu and then tap the WPA2-AES Option
7 - Enter your internet routers ‘Key’ (WiFi network name) and SSID (WiFi Password).
8 - Once the details have been entered, please press the ‘GREEN’ button
9 - Tap the ‘Yes’ option on the touch screen to apply the settings
10 - The T-103 Terminal will take 30 seconds to restart and then return to the home screen.
Please note that once the T-103 and the E-200 have been loaded to the same WiFi, they will automatically ‘pair’ with each other each time they are turned on.
The T-103 Terminal and the E-200 Tablet are paired with each other, by an engineer at the time that they are installed. They then communicate with each other via a secure WiFi connection. No cable is required.
There are only two circumstances where they may need to be paired again:
1 - If a replacement T-103 Terminal or E-200 Tablet is received, please contact the Payzone Terminal Helpdesk on 01606 566 600 for guidance if an engineer is not present to pair the new equipment
or
2 - if the T-103 Terminal or E-200 Tablet no longer recognise each other as being paired.
If pairing is required, the E-200 Tablet screen will request a ‘Pairing PIN’ which will automatically appear on the T-103 Terminal when it is next turned on. To complete the connection, all you need to do is enter the PIN into the E-200 Tablet.
To replace the till roll in your T-103 Terminal, you will need to:
1 - Open the till roll cover by gently lifting up the black paper latch and pulling back the lid
2 - Drop in the new paper roll and then firmly close the cover until it clicks back into place.
Yes - if Staff ID is required, you must firstly contact Payzone on 01606 566 600 and we can enable this for you. You can add an unlimited amount of Staff ID’s onto the T-103 Terminal.
Once done, from the home screen, please follow the below steps:
1 - Tap ‘Transaction’
2 - Tap ‘Next Page’
3 - Tap ‘Staff’
4 - Tap ‘Add Staff’
5 - Enter the new Staff ID (up to 6 numbers)
6 - Enter a password (4 numbers) or simply press the ‘GREEN’ button if no password is needed
7 - Enter the 4 number password again (if set up)
8 -The T-103 Terminal will display ‘Registration Complete’.
Yes – if needed, you can remove any Staff ID that has been put onto the T-103 Terminal.
From the home screen, please follow the below steps:
1 - Tap ‘Transaction’
2 - Tap ‘Next Page’
3 - Tap ‘Staff’
4 - Tap ‘Remove Staff’
5 - Enter the Staff ID number to be removed
6 - Tap ‘Yes’ to confirm removal of the Staff ID
7 - The T-103 Terminal will display ‘Staff Deleted’
From the home screen, please follow the below steps:
1 - Tap ‘Transaction’
2 - Tap ‘Next Page’
3 - Tap ‘Staff Login’
4 - The T-103 Terminal will display ‘Do you want to login another staff’, please tap ‘Yes’
5 - Enter your Staff ID number and tap the ‘GREEN’ button
6 - Enter the Staff Members password if applicable.
Please note that only one member of staff can be logged in at one time. Once a staff member is logged in, all transactions conducted will report their Staff ID until they log out.
If no member of staff is logged in but the Staff ID function is enabled, each transaction will ask the registered staff member to enter their individual Staff ID.
From the home screen, please follow the below steps:
1 - Tap ‘Transaction’
2 - Tap ‘Next Page’
3 - Tap ‘Staff Password’
4 - Enter the current password and tap the ‘GREEN’ button
5 - Enter a new 4 number password
6 - Re-enter the new password and tap the ‘GREEN’ button
7 - The T-103 Terminal will display ‘Password has been changed’.
1 - Enter the amount (including pennies) into the T-103 Terminal
Then either
a - Insert the debit/credit card into the T-103 Terminal chip reader
b - Present a contactless enabled card to the T-103 Terminal screen (please note that the contactless transaction limit is £30)
c - or Swipe the card magnetic stripe down the mag stripe reader in the T-103 Terminal
Then simply follow the instructions on-screen.
1 - Enter the amount (including pennies) into the T-103 Terminal
2 - The T-103 Terminal will display a message saying ‘Is the cardholder present’, please select No
Then simply follow the instructions on-screen.
Yes – a reversal transaction can be used to VOID the last card payment transaction that was made.
To make a reversal transaction, please follow the below steps:
1 - Tap ‘Transaction’
2 - Tap ‘Reversal’
3 - The T-103 Terminal will display the message ‘Perform Reversal?’, please tap ‘Yes’
4 - The Terminal will reverse the initial transaction and display ‘Reversal Complete’.
Please note that reversal transactions can only be processed within 60 seconds of the original transaction. If 60 seconds have passed, a refund option will appear instead.
Yes – to do this, please go to the home screen and follow the below steps:
1 - Tap ‘Transaction’
2 - Tap ‘More’
3 - Tap ‘Reprint’
4 - The terminal will then reprint the last receipt
Please note that duplicate receipts can only be printed for the last transaction that was processed by the terminal.
