Published: 10/12/2021

Customer Energy Supplier Changes

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Customers, especially vulnerable customers, may be concerned about their energy company going out of business.

Here is some guidance.

  • Customers will still have gas and electricity if their supplier goes out of business.
  • The energy regulator, Ofgem, will arrange for customers to be transferred to another supplier.
  • If a supplier goes out of business, customers might have to wait a few weeks to find out who their new supplier is. They will contact affected customers to give them an update.
  • If a supplier has gone out of business, customers should:        
  1. Take meter readings - it’s useful to take a photo of the meter readings too.
  2. Keep any old bills - these can help prove payment history, credit balance or debt.
  3. Make a note of the account balance – this is on the most recent account statement.

Recent changes of suppliers include

Old Supplier New Supplier
Ampower UK Limited Yu Energy
Avro Octopus
Bluegreen Energy British Gas
CNG Energy Positive Energy
Colorado Shell
Daligas Shell
Enstroga E.ON Next
Goto Energy Services Shell Energy
Green Network EDF
Green Supplier Shell
Hub E.ON Next
Igloo Energy E.ON Next
MA Energy Smartest Energy Business
Moneyplus British Gas
Neon Reef British Gas
Omni Energy Utilita
People's Energy British Gas
PFP British Gas
PurePlanet Shell
Simplicity British Gas
Social Energy Plus British Gas
Symbio Energy E.ON Next
Utility Point EDF
Zebra Power British Gas
Bulb Being managed by Ofgem

Table is scrollable left and right.

We are actively working with all the companies to ensure customers can pay bills at a Post Office and Payzone and will update you on a regular basis.

If you have any questions you can call us on 01606 566 566, or email us at, we are available 7 days a week, Monday-Friday: 8am-7pm, Saturday: 9am-5pm and Sunday: 9am-1pm.

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