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Published: 29/09/2021

Customer Energy Supplier Changes

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Customers, especially vulnerable customers, may be concerned about their energy company going out of business.

Here is some guidance.

  • Customers will still have gas and electricity if their supplier goes out of business.
  • The energy regulator, Ofgem, will arrange for customers to be transferred to another supplier.
  • If a supplier goes out of business, customers might have to wait a few weeks to find out who their new supplier is. They will contact affected customers to give them an update.
  • If a supplier has gone out of business, customers should:        
  1. Take meter readings - it’s useful to take a photo of the meter readings too.
  2. Keep any old bills - these can help prove payment history, credit balance or debt.
  3. Make a note of the account balance – this is on the most recent account statement.

Recent changes of suppliers include

We are actively working with all the companies to ensure customers can pay bills at a Post Office and Payzone and will update you on a regular basis.

If you have any questions you can call us on 01606 566 566, or email us at, we are available 7 days a week, Monday-Friday: 8am-7pm, Saturday: 9am-5pm and Sunday: 9am-1pm.

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Fill out this enquiry form or give us a call on 0800 0566 015 to find out more about our fantastic range of products and services.

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