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Could you be our next Customer Service Executive?

• Primary responsibilities:

  • Inbound call handling
  • Fault diagnostics and resolution
  • Outbound calls; terminal installation calls
  • Contact Centre adherence to schedule
  • Achieve key performance indicators
  • Achieve quality measures
  • Exceeding customer expectations

  Skills & Qualifications:

  • High level of verbal and written communication skills
  • PC Literacy with knowledge of MS Office Applications
  • Proven track record in customer services
  • Fluent in verbal and written English

  Previous Experience:

  • Customer Service – contact centre experience preferable
  • Experience working on a technical helpdesk would be advantageous
  • Background in a ‘Customer First ‘environment

  Personal Attributes:

  • Self-motivated
  • Empathetic
  • Determined
  • Enthusiastic
  • Tenacious
  • Persuasive
  • Confident
  • Solution Oriented

  If you believe you are the candidate we have been looking for, please upload your covering letter and CV in the form below. Alternatively you can email our HR Business Partner Beverley.Madeley@PZBP.co.uk.

Could you be our next Management Accountant?

• Objective:

  • Reporting to the Finance Manager, key responsibilities for the Management Accountant will be to support the month end process through to completion of external and internal financial reporting, and also coordinate the cash flow projection process.

  Primary responsibilities:

  • Support of month end processes to ensure timely production of the management accounts
  • Preparing Monthly Management Reporting packs including P&L and Balance Sheet, with detailed commentary and variance analysis       
  • Coordinating cash flow projections by updating actuals and forecasting of expenditure out into the future
  • Supporting the budgets, and rolling forecasts process
  • Producing balance sheet reconciliations, with relevant backup
  • Ongoing development of processes and reporting
  • Providing detailed analysis and timely management information to key stakeholders as required
  • Support and cover within the Team via the Skills Matrix

   Key Skills:

  • Ability to work under pressure, meeting all deadlines
  • Proactive, enthusiastic and flexible approach
  • Strong Microsoft Excel skills
  • Accountability and Excellence
  • Excellent communication skills at all levels of the organisation
  • Problem solving capability

  Personal Attributes:

  •   Finance qualifications of CIMA or ACCA or QBE preffered
  •   Analytical mindset
  •   Desire to learn new skills
  •   Self-motivated
  •   Desire to improve processes / develop team

  If you believe you are the candidate we have been looking for, please upload your covering letter and CV in the form below. Alternatively you can email our HR Business Partner Beverley.Madeley@PZBP.co.uk.