Come and join us at Payzone Bill Payments!

Apply today!

Retail Support and Administration Advisor

• Primary responsibilities:

  • Check application details to meet the required standards to enable boarding to happen successfully;
  • Identify application errors and liaise with customer/seller to ensure accurate and timely processing in accordance with agreed SLA’s;
  • Ensure all relevant identification checks are carried out correctly and meeting regulatory requirements;
  • Carry out credit checks and record the outcome as part of boarding the application;
  • Ensure all information is accurately recorded on internal and external requirements;
  • Ensure all applications support regulatory, anti-money laundering and fraud requirements;
  • Provide excellent customer service – keeping the customer informed of the process from boarding to terminal delivery and live;
  • Ensure applications held for missing information are proactively worked on a daily basis to reduce the overall number of packs held;
  • Issue timely reminders to customers in order to resolve outstanding queries;
  • Identify common sellers’ errors and any trends through the correct route to reduce avoidable errors;
  • Update the CRM system to ensure accurate customer records are maintained;
  • Create and share daily and weekly reports with SMT to identify the numbers of applications processed, held and worked;
  • Answer telephone calls from customers chasing the application process, terminal installation and general service queries;
  • Active changes to customers account details (change of address, bank details etc);
  • Place accounts on Notice and communicate with the merchants.
  • Provide support for Head Office Accounts
  • Provide support for external clients.

  Personal Attributes:

  • Excellent communication and interpersonal skills;
  • Computer literate;
  • Adaptable to change;
  • Able to self-motivate;
  • Be able to use own initiative;
  • Constructively challenge decisions;
  • Hardworking and conscientious;
  • Excellent time management and organisational skills;
  • Excellent attention to detail;
  • Previous administration skills would be preferred.

  If you believe you are the candidate we have been looking for, please upload your covering letter and CV in the form below. Alternatively, you can email our HR Business Partner Beverley.Madeley@PZBP.co.uk.