You can pay your SSE bill at a Post Office branch, via direct debit directly through SSE, payments over the phone, online, or by post.
In addition, you can top up your Smart and non-Smart pre-pay meters at 11,500 Post Offices.
To top up your non-smart prepayment meter, take your SSE electric key or gas card to a Post Office branch. You can top up your card with cash.
Smart pre-pay Top-Up
You can top-up your Smart PAYG meter at any of 11,500 Post Offices, take your Account Identification number (Plastic Card) to the counter, you can pay with cash or debit card, cheques at the discretion of the Post Office.
You can pay your SSE bill with a direct debit that automatically comes out of your bank account every month. This is called a “Regular Payment Amount” and is an estimate of how much energy you will use over the year, divided into 12 equal payments.
To pay your SSE bill by phone, call the SSE automated Cardline on 0345 704 5038. They accept all MasterCard and Visa Cards and are open 24/7.
You can pay your SSE bill online via the SSE app, the SSE website or your personal internet banking app.
To pay your bill via the app, download the app from the Apple App Store or Google Play and follow the account setup instructions. You can make instant payments, submit meter readings, set up reminders and more.
To pay your bill via the SSE website, access the account login area here. The secure, web-based payment service will take your online payment.
To pay your SSE bill by post, make cheques, banker's drafts, building society cheques or postal orders payable to SSE and write your SSE gas/electricity account number on the back. You must also fill in the payment slip at the bottom of your bill.
Then send to:
PO Box 13
You can pay your bill with cash at any Post Office or bank. Fill in the giro slip found at the bottom of your bill and take it along with the cash, to your chosen bank or Post Office. Some banks may charge you for paying over the counter.
To get a new SSE Pay As You Go (prepayment) key or card, call SSE on 0345 026 7039 and they'll send you a new one in the post.
You can top up your prepayment meter using your SSE card or key at a Post Office branch. To top up, simply hand your card or key to the shop attendant and pay for the required amount. You can top up any amount from £1 to £99 in a single transaction.
Never purchase credit from a doorstep seller.
To top up your SSE meter, simply hand your card or key to the teller and pay the required amount. You can top up any amount from £1 to £99 in a single transaction. You can do multiple top-ups to the value of £250. Don’t forget to keep the receipt as proof of transaction. Once you have topped up, put your charged card or key into your prepayment meter.
If you have a non-smart prepayment meter, you will need a key or card to top up. To get a new SSE Pay As You Go (prepayment) key or card, call SSE on 0345 026 7039 and they'll send you a new one in the post.
If you have a Pay As You Go smart meter, you can top up online or over the phone or at any of 11,500 Post Offices.
If your SSE top up card or prepayment meter stops working, please call the SSE customer support team on 0345 026 7039. The customer service attendant will ask you a few questions and try to identify your problem. If the problem is due to an issue with your card, you will be sent a new top-up card by post. If your fault is with the prepayment system, they may need to send an engineer to visit your home.
To put emergency credit on your meter, just insert your key or card to release the emergency credit. The prepayment meter normally has £5 of emergency credit, however, this can vary depending on your area. The emergency credit will need to be paid back when you next top up your card.
The minimum amount you can put on an SSE energy card is £1, up to a maximum of £99 in a single transaction. However, you can pay for multiple transactions up to a value of £250.
The easiest way to top up your SSE energy card if you’re self-isolating is by arranging for a friend or family member to top up your card for you. However, if this isn’t possible, or is unsafe to do, you can call the dedicated SSE prepayment line on 0345 026 7039, who will be able to support you with your top-up.
You can let SSE know you’re changing address over the phone or online.
Change my address by Phone
To let SSE know you’re changing address by phone, call 0345 600 2006 to talk about your home move. Customer support is available Mon-Fri 8am to 6pm and Saturday 9am to 2pm.
Change my address Online
To let SSE know you’re changing address online, visit the My Move section. Simply fill in the Move Out form.
To contact SSE by phone, please call their customer support helpline number on 0345 600 2006. Customer support is available Mon-Fri 8am to 6pm and Saturday 9am to 2pm.
To contact SSE by email, please send an email to firstname.lastname@example.org
You can contact SSE out of hours in a number of ways. For gas emergencies, you should call 0800 111 999. For electrical emergencies, you should call 105. For customer support enquiries you should call 0345 600 2006. However, customer support is only available Mon-Fri 8am to 6pm and Saturday 9am to 2pm.