If you’re considering offering card payment facilities to your customers then make sure you think about the following.
Additional charges and fees
Make sure that you fully understand all the ongoing fees that you’ll encounter. Some card payments providers charge set up, administration and exit fees. But some also charge for additional services. Make sure you ask the right questions to find out what hidden charges there might be - Our Card Payments Checklist is a useful tool to help you.
Don’t get stung by long contract lengths. Make sure you’re able to negotiate a term which sits comfortably with you, and quiz whoever you’re speaking to about notice periods.
Make sure that you understand all the ongoing charges that you’ll encounter. What charges will you have to pay for?
- The payment terminal(s)?
- Each different type of transaction?
- Will charges vary according to the card type or payment type used by the customer? If so, make sure that you’re aware of the differing charges - eg: American Express is
not accepted in some stores due to imposing a higher transaction charge than Mastercard or Visa.
One interesting offer from some providers is the addition of perks that provide discounts or cash payments in exchange for in return for referrals or commission when you refer new business.
It is always worth checking this out, particularly if you have a good network of business acquaintances who may also be looking for card payment services.
What type of transactions will it permit?
Decide what payment services you want to be able to offer your customers and choose the provider that most meets your needs at an acceptable cost. This will include the types of cards that terminals will accept - not all terminals or providers accept all cards.
Among the cards and transactions you will need to consider supporting will be:
- Chip and PIN
- Mobile or static terminals
- Phone payment
- Email payment
- Website payment
You also need to find out whether your card payments provider offers an easy to contact, reliable helpline.
Online review sites can be a vital source of information when making your decision - remember the golden rule, eliminate the best and worst feedback and look at the ratings in the middle for a truer picture.
Also look at customer testimonials on a provider’s website and their case studies and speak to other businesses you know to get their opinions having used certain providers. If you are contacting providers to weigh up what they can offer, our handy Card Payments Checklist will help you get to the heart of the important questions you need to ask.