Bradford & Bingley

Description of challenge:

Bradford & Bingley’s ageing hardware needed replacing to comply with Triple DES and ICC regulatory requirements.
Some cash machines were also not DDA compliant. The ageing Diebold hardware was also proving to be unreliable and the service offered to customers was affected. Bradford & Bingley wanted to upgrade their network and without the internal resources to manage the network, they looked to outsource the business and selected Payzone to fulfil their cash machines requirements.

The solution:

1. Replaced ageing non-compliant hardware with faster, compliant technology
2. Created a positive revenue stream by increasing transactions
3. Increased the size of cash machine estate
4. Provided mobile phone top up functionality
5. Provided Pin change functionality to Bradford & Bingley cardholders across the entire Payzone estate.

The first phase of installing 50 machines was completed within a 6-week period and has dramatically increased transactions by over 35%. This initiative had the impact of allowing card customers to use an automated solution without the need to queue at branch counters.

"Joining forces with Payzone has given Bradford & Bingley an excellent opportunity to improve the service provided to our own customers and increase the revenue into the business.
Handing much of the responsibility for this high profile operation to a specialist third party was not undertaken lightly and we looked very carefully at Payzone’s track record before making the move.
But our choice has proven to be right, with the smooth and professional upgrade of high street machines running to schedule and evidence already of improved performance from the new cash machines." Stephen Birss, Bradford & Bingley

For more information about Payzone's outsourcing service, contact our Sales Team.